Blueprint purchases
If a purchased Blueprint is materially different from its product-page description or you cannot access it, contact us within 14 days. We will first try to correct the problem. If we cannot, we will provide an appropriate refund.
Change of mind
Because digital materials can be accessed immediately, completed Blueprint purchases are generally not refundable solely for a change of mind. If you purchased the wrong Blueprint or duplicated a purchase, contact us promptly and we will review the situation fairly.
Research Partnerships
Custom work follows the cancellation and refund terms stated in the written scope. Work already completed is not refundable. If ThriveHuman cancels before delivering the agreed work, we will refund the undelivered portion.
Membership
You may cancel annual membership before the next renewal through the secure membership management page or by contacting hello@getthrivehuman.com. Cancellation stops future renewal charges and access continues through the paid period. If a renewal was charged after a timely cancellation request, contact us within 14 days and we will correct it.
How to request help
Email hello@getthrivehuman.com with the purchaser’s email address, the product or service, and a short description of the issue. Do not email card or bank details.